To start a return, you can contact us at hello@rsg.ph . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@rsg.ph

Order Cancellation Policy
Change of Mind:
Please note that a change of mind is not a valid reason for canceling an order, as all sales are considered final
Order Details Modification:
If you need to change details of your order, such as the shipping address or contact information, please contact us at hello@rsg.ph or call us at 09171863121.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Policy
To initiate a return, contact us at hello@rsg.ph . An unboxing video is mandatory for any return request. NO UNBOXING VIDEO, NO REFUND.

Refund Requirements:
To qualify for a refund, the following conditions must be met:
* Unboxing Video: An unboxing video is required.
* Order Picture: Provide a picture of the received order.
* Condition of Items: Items must be unopened and unused.
* Defective/Damaged/Wrong Item: The item must be defective, damaged, or incorrect.

Refund Process:
If your refund request is approved, you will receive instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Approved refunds will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For any questions regarding returns, please contact us at hello@rsg.ph or call us at 09171863121.